Donatos Pizza

Reviews about Donatos Pizza

• 2 / 5

  By Lisa Pressgrove
  I can not STAND this donatos. I wish so badly I could order from literally any other donatos. Every time I order, its guaranteed by about 98% they mess up my order. I've spoken to the manager multiple times. The most pleasant time was when I went into the store. It was clean and the food was perfectly made and customer service was great. Ordering though is an entirely different story. There was a time when I ordered two different kinds of wings. They called me and said they ran out of wing boxes and could they put them both in one box. I asked if they could at least separate them with a Divider or something and he said again they were out of boxes. I made my suggestion again and he said they already put them in the box. And got rude and said he could take then back out with his hands and make it all messy if I'd prefer that. And I said yeah. Go ahead. Do that. And he responded with he already sent the order out. I was like wait. You called and asked if it were alright if you did something with the food I'm ordering and you've already done it? What if I'd said no?
  The first time I'd called, the guy who answered told me they didn't deliver to me. And I said yeah you do. You're half a mile away. And he said hold on and I heard him speaking to someone else and asking what to do and then just hung up on me. When I called back I got a manager. The first person had put my address in wrong. Yesterday when I ordered from work, I asked if they could put feta cheese on my pizza. They responded with saying they don't have any feta cheese. I used to work for the donatos on paragon. So I ordered a chicken harvest entree salad. Which has feta cheese. Which came in my salad.
  This donatos has low knowledge, low customer service skills except for the manager who always keeps his cool even when I'm livid, and seems like they can barely run a store. Even today I asked for cheese sauce and they gave me cold marinara for my bread sticks.
  Donatos isn't exactly cheap pizza. So I expect the quality to be the same as the prices. I love donatos food so much but I always, always dread ordering from this donatos.
  September 04, 2016
• 2 / 5

  By NDF
  Have probably ordered from this this place nearly 10 times. The last 2 orders have been horrible. 2 orders ago the delivery girl seemed intoxicated, forgot my drink, and never returned with it. This current order can be summed up by the finger sized Stromboli picture along with this post. (Pathetic) Only reason this place doesn't get 1 or 0 stars is because of past order history.
  August 23, 2016